Escalation Matrix For Grievance Redressal


  • Those who do not receive a response from the 'Service Helpdesk' within a reasonable period of time or are dissatisfied with the response, they may approach the following contacts in proper order.
  • Only complaints from the registered users shall be entertained.

Kindly call us during the office hours only (10 am to 5 pm).


Level Time Frame Position Name Contact Info
Level 1 Immediate In-Charge, National Data Centre Mr. A D Tathe, Scientist 'F' ad.tathe@imd.gov.in
+91 (20) 255572 257
Level 2 1-2 Days Head, Climate Research & Services Mr. K C Sai Krishnan, Scientist G crspune@hotmail.com
+91 (20) 2553 5877
Level 3 1 Week Director General of Meteorology Dr. M Mohapatra dgmmet@gmail.com
+91 (11) 2461 1842